FAQs

What cleaning supplies do I need? We provide our own cleaning supplies. We have both regular products that you are familiar with, or we can use only earth-friendly products. If you have a special product you wish to use, you may provide it for us on cleaning day.

Do I need to be there when you are cleaning? Most people want us to clean while they are away at work, but you are more than welcome to stay while the crew is there. Please have your home picked up, pets in pens, and arrangements made for gate codes, hidden keys, etc. If you provide us with a key, it is kept in a lock box with a coded identification number.

How do I handle the alarm system? Please make sure all alarms are off the day of service. We are not responsible for charges if the alarm is accidentally set off.

Do you move heavy furniture? For the safety of our workers, we move only light or rollable furniture. We use 2 and 3 step ladders and have extension poles to reach high fans.

Do you use bleach? If a client requests the use of bleach, we have a waiver you will be asked to sign. We are not responsible for damage resulting from the use of bleach or other caustic cleaners.

How do I pay? You may leave a check the day of service, payable to MAID IN TEXAS. We also take Visa, Mastercard, Discover, and American Express. There is a $30 fee for returned checks.

What if I need to cancel my appointment? We charge a $50 cancellation fee if you cancel your service within 24 hours of the schedule time. The same charge applies for lockouts. Our girls need to keep busy and your cancellation leaves a gap in their day that is not fillable in a short notice.

What about breakage? If our girls break an item, they have instructions to tell you, call the office, and leave a written note. We will replace the item if we can, or reimburse you on an agreed upon amount. We are not responsible for items that are not hung properly, surfaces that are not correctly sealed, or for items already cracked or damaged.

What if they missed something? We ask that you walk through with the team while they are still there and inspect. Point out anything they missed and they will fix it. If you were not home while they cleaned and you arrive home to find something that was missed, please call our office. We want to make it right, and we want you to be happy. Call us within 24 hours and we will send the girls back out to fix anything that wasn't right the first time.